Empowerment

first_img 18SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Greg Michlig Greg Michlig joined the New Jersey Credit Union League as President/CEO in May of 2013. He has a strong background in the credit union, association and related financial services … Web: www.njcul.org Details Over this past weekend I stopped at a well-known national retailer to pick up a few items for a home-improvement project I was working on. One of the items was small… something I threw in the basket thinking, “this may work, but if not it’s only a few bucks and I’ll likely have a use for it down the road.”When I got to the register I was greeted by a polite, yet uninterested young man who may have had a late night prior to coming in to his shift on this day. He rang up a couple items, then came to the “throw-in” and paused as he tried to scan it several times. After an attempt to locate the item in the computer system, he looked at me and said “$2.99 sound good?”Somewhat surprised, I said “sure.” Now, I didn’t really know if it was a $2 or $8 dollar item. If this was something more significant and he asked “$99 sound good?” I would have wanted to be exact on the price. But, in this case, he felt comfortable making a call to keep the process moving. I appreciated this and thought about all the times I have had to either stand at the register myself or stand in line as the cashier contacted the department to find out how much the bottle of shampoo or roll of tape costs and then have the manager summoned to turn the magic key and type in the security code so that things could move forward. I have shopped at this chain many, many times before and while I have had the stand-in-line scenario happen far too often, I have not had this experience.Later in the day I looked up the price of the item online. Turns out, I saved $1.49. But I also gained some perspective on how that young man felt about his job, manager and the company he works for. He didn’t flinch when he proposed the $2.99 offer. I wondered what the threshold is for him to feel comfortable making such a decision. I also thought about how management handled these types of situations. Was there a culture of trust that enabled this and allows front-line staff to make decisions based on their best judgment? Is there a strict written policy that sets the thresholds? Are these things simply spoken or is it implied and understood?Then I thought about what this said to me, the customer. For $1.49, I walked out of that store with a cognizant awareness that it had just earned a step up on the competition.How is your business, your credit union, earning a step up on the competition in small ways? How are you empowering your front-line, your field staff, call center and/or those who manage to make decisions based on best judgment that will make a difference? How is that communicated? What are the parameters? How does it affect your culture?In this case, it only took one person to feel empowered to make a quick decision on a small item to change my perception of a store. Of course, maybe he took a chance or was on the way out, one way or another… but that’s a story for another day.last_img read more

Why Online Dating is Like Applying for a Job.

first_img Share 35 Views   no discussions Share As I recently answered a witty email from an online dating site while ignoring a boilerplate one, I got to thinking about the similarities between searching for someone to date and looking for a job. In both cases, your resume/profile and initial letter are the only thing standing between a dream life and rejection. Here’s how you can be better at both.1. Your profile is your resume: Be specificWho are you, really? You have to be careful here to not over or underdo it. Tell me too much about your quirks and I will think you’re weird. Too little and I won’t care enough to contact you. As you should on your resume, leave out looked over buzzwords and get down to the data. Sure you are a genuine guy who values honesty…I’ve heard that one before. What makes you special?Advice: Make very apparent the three or four things that you are passionate about so you can attract someone who actually has the same interests. Don’t just say you like to workout. Say you run 25 miles a week or do P90X. Don’t say you like music. Say you like a specific band especially if this means a lot to you. Sorry to say, I don’t date country, but many, many women do!2. But don’t be too specificTMI, my friend, is just as taboo in the workplace as in the online dating community. If your profile runs on for five mouse scrolls, has typos or is rambling, you’ll lose me. Anything about your ex will turn me off, period. If you got fired from your last job, you wouldn’t put that on your resume.Advice: If you are going to get specific, focus on something you know well. On your resume, this would be your most recent job. Maybe you increased sales by 45%. If you grill the best steak in the universe, throw it out there but be prepared to back it up. Steak enthusiasts will apply and smell a lie if you’ve never turned on a grill.3. Your email is your cover letterBoilerplate emails that go something like: I really liked your profile and would love to get to know you better or I am applying for the job you posted as are immediately deleted, unless you’re Brad Pitt. And even if you are, we’ll think you’re lying. The people I respond to comment on one or two things in my profile and connect it with something that they do.Advice: Don’t contact people you don’t think you could be friends with. You wouldn’t apply to a job as an executive chef with no experience in a kitchen. A marathon runner will rarely date a couch potato.4. Don’t winkOn Match.com at least there is an option to wink. This isn’t the ’50s. If you want to drop a quick line, do so, but follow the rules above. Even on Facebook, poking is so over and so impersonal.Advice: You wouldn’t be too formal with a hiring manager. Manners go a long way. Be polite and respectful.5. Don’t get discouragedYes you are going to get rejected most of the time when job searching or looking for someone you can stand to be around for more than 5 minutes.Advice: The best piece of advice is to look for something you want, something you are qualified for and to focus your energy on that. Once that letter is out, let fate take over. Then move on. There are plenty of fish in the sea waiting to match their chemistry with you in perfect (e)harmony.By Meaghan Cameronby Reader’s Digest Magazine LifestyleRelationships Why Online Dating is Like Applying for a Job. by: – July 15, 2011center_img Tweet Share Sharing is caring!last_img read more

Jol hits out at unrealistic fans

first_img Jol was happy with the performance of his side, bar the late lapse in concentration which led to the Baggies levelling matters. “If you soak up pressure in the last 10, 15 minutes, it is always possible to concede a goal,” Jol added. “It is always the same in football. If you score one goal and they smell blood, you have to score another one. “I haven’t experienced three offside goals in one match before, especially the one from Berbatov. I thought that probably was not offside. “The third one with Bryan Ruiz, he should have scored. He was six or seven yards out and he hit the bar.” Ruiz will undergo a scan to determine the extent of his injury while Berbatov went off with a hamstring problem. If it felt like a defeat for Fulham and Jol, West Brom boss Steve Clarke was content. McAuley has now scored in three successive games after twice netting for Northern Ireland on international duty. “He’s had a good goalscoring run and for us a really important goal,” Clarke said. “I thought we played well. Certainly better than our last performance at home (a 2-0 loss to Swansea). “I thought second half we were good, we played good football. We created some really good chances that on another day, when your confidence is a bit higher, become goals. “The belief of the players, the character of the players to keep chasing the game and to get the goal in injury time was great. “It shows you the character of the group of players I’ve got.” Victor Anichebe and Morgan Amalfitano made their Baggies debuts and showed some potential, but another deadline day arrival was absent. Clarke hopes issues over Stephane Sessegnon’s paperwork can be resolved in time for next week’s clash with Sunderland. “When you transfer from one club to another you have to reapply for your work permit,” added the Albion boss, who is optimistic Shane Long’s knee injury is not too serious. “There was a little glitch in the process yesterday that delayed it and unfortunately for us he wasn’t available. “Hopefully it will be resolved over the weekend, or Monday at the latest, and he’ll be available to face his old club next Saturday.” Gareth McAuley scored West Brom’s first goal of the Premier League season in stoppage time to cancel out Steve Sidwell’s strike and extend Fulham’s winless streak at Craven Cottage to six games, since the April 1 defeat of QPR. Dimitar Berbatov had twice netted when offside and Bryan Ruiz, who went off on a stretcher with an ankle injury, hit the crossbar before McAuley met Chris Brunt’s corner with an emphatic header. Press Association The draw prompted a vocal minority of Fulham fans to call for Jol to be relieved of his duties at the final whistle. “If we would have been bottom of the league I would have understood it,” Jol said. “But we are 12th in the league now ad we were a bit unfortunate. “We should have had six points, so that is a bit disappointing that people boo. “I always say to the players as well, it is very hard to fight expectations and expectations can make you very unhappy. “It is the same with women as well. If you expect too much of them, you could wake up in the morning with a big shock. “If you don’t expect a lot of things… I think we are 12th in the league so for me it is not a big problem. “It is a bit disappointing that there are people that probably think we should be (doing a lot better).” Fulham boss Martin Jol believes the displeasure which greeted his side’s 1-1 Barclays Premier League draw at home to West Brom was a result of unrealistic expectations from the home fans.last_img read more

Mesud Pezer to fight for a Medal at the European Championship in Berlin

first_imgThe finals in shot pot at the European Championship in Athletics is scheduled for tonight, and Mesud Pezer will represent BiH.Pezer threw the ball for 20.16 meters during yesterday’s qualifiers, and thus he was ranked as fifth in the finals.This qualifying result gives a hope to Pezer that he can win a medal tonight.The finals will start at 8:33 p.m. and the favourite is David Storl.Besides Storl, Michal Haratyuk from Poland, Stipe Zunic from Croatia and Makim Afonin from Russia are also hoping for medal.Besides them and Pezer, in the finals will also perform Aleksej Nihjapar from Belarus, Nikolas Skarvelis from Greece, Konrad Bukowiecki from Poland, Tomas Stanek from the Czech Republic, Bob Bertems from Luxembourg, Jakub Szyszkowski from Poland and Francisco Belo from Portugal.(Source: E. B./Klix.ba)last_img read more