Comments are closed. Charities lose confidence in Criminal Records BureauOn 21 Jan 2003 in Personnel Today Previous Article Next Article Related posts:No related photos. Voluntary organisations have lost confidence in the Criminal Records Bureau(CRB) after a series of controversial delays and mistakes, claims the sector’sumbrella body. The National Council for Voluntary Organisations’ (NCVO) has criticised thesystem for being too costly, too slow and offering a ‘very poor’ service. In a recent poll of 100 members, almost half claimed they had lostconfidence in the current system. They expressed concern at costs of up to £15per application when applying through the NCVO because the CRB does not coverthe costs of registered umbrella groups. Organisations applying individuallyare not charged but face a mountain of red tape. Campbell Robb, director of public policy at the NCVO, said the Governmentcould not afford to overlook problems at the service, which is operated jointlyby the Home Office and Capita. “Voluntary organisations have an extreme lack of confidence in the CRB.These difficulties may be deterring potential volunteers from engaging involuntary work altogether,” he added. However, Clare Smith, HR director at Leonard Cheshire, who had been one ofthe CRB’s harshest critics now feels the service is improving. “At lastit’s becoming more capable of dealing with the volume of work and seems to bemaking progress. There’s still a backlog, but it has significantly reduced inthe past three months,” she said. A CRBspokesman claimed the service has registered some improvements recentlybut admitted it still has a 100,000 backlog of cases over three weeks old. It typically takes five weeks to process most claims compared to thethree-week period it expected to process claims in when it launched last March.