CRB slated as poor planning leads to delays in disclosures

first_imgCRB slated as poor planning leads to delays in disclosuresOn 1 Mar 2004 in Personnel Today Related posts:No related photos. Comments are closed. Previous Article Next Article The Government agency set up to vet employees working with children andvulnerable adults has been criticised in a report by the spending watchdog. The National Audit Office said business assumptions, poor planning and anover-ambitious timetable resulted in severe delays at the Criminal RecordsBureau (CRB). The report acknowledged improvements had occurred and the service was nowdelivering twice the number of disclosures as the previous system, but saidthat continuing delays could cost the tax payer as much as £68.2m. The CRB was supposed to start operations in September 2001, but delays meantit did not start checking the records of potential staff until March 2002. By July 2003, almost 95 per cent of enhanced and standard disclosures werebeing issued on time. However, continuing delays mean the issuing of basicdisclosures have been put back to the end of this year. The report said the relationship between the agency and its partner Capitahad come under pressure as the problems mounted and that was compounded by thelack of a “single operational ownership” of the whole process. Planning also proved inaccurate with the CRB anticipating that up to 85 percent of applications would come via the internet or telephone, when in fact 80per cent were sent in paper form. Head of the NAO Sir John Bourn said: “The performance problems at theCRB caused considerable difficulties for customers, but the situation hasimproved through the co-operation of the partners. “These experiences emphasise the importance of testing businessassumptions and consulting with potential users at an early stage.” last_img read more